Which countries does Helium Watch Group ship to?
Helium Watch Group offers free shipping worldwide (local country import tax and duties may apply).
How long time does it take for my order to arrive?For Sweden normal delivery time is approximately 2-3 business days. To the EU delivery time may take up to 5 business days. To the US and Canada delivery may take up to 7 business days due to customs.
How do I return an item?
If you are not satisfied with the product you have received in any way, if the product is damaged or if you have any questions regarding you order you are to contact our customer service within 14 days of the delivery. Please specify your order number and the reason for your complaint/return when contacting the customer service and we will send you instructions on how to carry out the return. We reserve the right to replace a faulty product with a new product of the same model. If the product is out of stock you will receive a full refund.
Refunds are normally only allowed if you contact us within 14 days of the delivery was fulfilled and the product should be unworn with original packaging and tags still on. The cost for the return shipping is paid for by the customer.
What payment methods does Helium Watch Group accept?
You can pay using Visa, Eurocard, MasterCard, American Express and Paypal.